Returns & Exchanges

We want you to love your Xero Shoes, which is why we offer a 45-day return policy for any product in unworn, 'like-new' condition. If the fit isn't perfect or you change your mind, we make the exchange and return process simple and transparent.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label; a small fee will be deducted from your refund, or it is free if you choose an exchange or store credit.

• 3.
  Package Your Shoes

  Place the unworn shoes in their original packaging and secure them inside a separate shipping box or poly mailer to ensure the product box remains undamaged.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking receipt; we will process your refund or ship your new pair within 5-7 business days of receipt.